Shipping

HOW MUCH DOES SHIPPING COST TO AUSTRALIA?

All shipping is $10.00 postage and handling

 

HOW QUICKLY WILL MY ORDER COME?

We express ship all orders through Australia Post, so you should receive it within 2-3 working days. Please not this may be delayed over the holiday period.

 

HOW CAN I TRACK MY ORDER?

Once your order is fulfilled you will receive a tracking number via email. You will be able to track its journey online at https://auspost.com.au/parcels-mail/track.html

 

WHERE DO YOU SHIP INTERNATIONALLY?

We can ship anywhere globally!

 

HOW MUCH DOES SHIPPING COST?

We express ship all orders for a fee of $20AUD

 

HOW QUICKLY WILL MY ORDER COME?

We express ship all international orders via DHL and FedEx. Shipping normally takes between 3-6 business days (please keep in mind during peak season shipping can take up to 8 workings days).

 

WHAT HAPPENS IF MY ORDER IS MY ORDER IS LOST?

Florence and Alexander are NOT responsible for any lost or stolen packages. Once the delivery has been confirmed with our courier company, shipment is out of our hands and you will need to deal directly with Australia Post, DHL or FedEx.

 

WILL I BE CHARGED TAXES AND DUTIES?

Please be aware that your country upon arrival may charge customs and duties taxes. We are not responsible for these fees and cannot determine how much they will be. These taxes are set by the destination country and are NOT included in your shipping costs. All duties and taxes must be paid at the time of delivery. Please note; not every country has these taxes.